GatewayMusicShop.dk is owned and operated by:
Gateway Music ApS
Sankt Hans Torv 26, 3rd floor
2200 Copenhagen N
E-mail: gatewaymusic@dmf.dk
Tel.: +45 35 240 240
CVR: 29 31 97 74
Bank account: 5301 - 0248995
If you are shopping on behalf of a public institution and wish to pay via EAN invoice - please send your order to us via email.
Purchase
GatewayMusicShop.dk reserves the right to cancel orders if the item is out of stock - even though you may receive an automatic confirmation after having completed the purchase. If the item is out of stock, you will be notified within 24 hours (excluding Saturdays, Sundays and public holidays), and your order will be cancelled.
Payment
You can pay with Dankort, Mastercard, Visa, Maestro and JCB. The total payment (price + freight) will be deducted from your account as soon as the item has been shipped.
The transaction fee does not exceed the fees set by Nets. The account information you enter when purchasing is sent directly to PSB/Pay-Pal in encrypted form, which only you and the recipient can read.
Other information about you is only used in connection with processing your order - Gateway Music Shop neither sells, lends nor rents information to third parties.
Delivery/pick-up
The item will normally be packed and shipped within 7 business days of your order. The item will usually arrive within 7 business days if you live in Denmark. The risk of accidental loss or damage to the item only passes to you when you have received it.
You also have the option to pick up your order at our office. Orders are picked up at our reception which we share with DMF (Danish Musicians' Association) and can be picked up during the following hours: Monday-Friday between 10 am and 2 pm. All orders including payment must be made in the webshop. It is not possible to pay in cash or by card upon pick up. You will receive an email from us when your order is ready for pick up.
Right of withdrawal
If you cancel your purchase, you as a consumer or a trader who (mainly) handles outside of your profession have a withdrawal period of 14 days, provided that you have not broken the seal/cellophane on the CD or vinyl record. If you have purchased merchandise, you can only exercise the right of withdrawal if you can return the item in substantially the same condition. The right of withdrawal therefore lapses if you use the item in a way that obviously reduces its resale value
If you wish to exercise your right of withdrawal, you must, within 14 days of the day you received the item, 1) give GatewayMusicShop.dk written notice that you wish to exercise the right of withdrawal and 2) hand in the item at the post office for shipment to Gateway Music Shop (see address above). You must pay the postage yourself and bear the risk that the item does not reach you. We therefore recommend that you send the item by registered mail.
You can also cancel the purchase by failing to receive the item or failing to collect it from the post office. When GatewayMusicShop.dk has received the item back, we will check that it is undamaged and that the seal/cellophane on the CD/vinyl record is unbroken, after which we transfer the money back (the price of the item that you have paid) to your account within 14 days. Remember to provide your bank, registration and account number.
Right of complaint
If the item is damaged upon receipt, GatewayMusicShop.dk will take it back and pay all costs associated with the return shipment and we will also send you a replacement copy at no cost. Please send us a message at gatewaymusic@dmf.dk immediately after receipt.
If the item is not a CD or a vinyl record, you have a 2-year right of complaint in accordance with the rules of the Danish Sales Act. Damage to the item due to poor maintenance is not covered by the right of complaint.
Customs Duties, Taxes and Import Fees
For deliveries outside the European Union, customs duties, import VAT, clearance fees, or other charges may be imposed by local authorities in the destination country. These charges are determined and collected by the relevant authorities and are beyond our control.
All such customs duties, import taxes, and clearance fees are the responsibility of the customer and must be paid by the customer upon delivery.
If the customer refuses to pay the applicable customs or import charges and the shipment is returned to us or destroyed, we reserve the right to deduct all costs associated with the shipment, including outbound shipping, return shipping, customs handling, and any related fees, from any refund issued.
Disclaimer
GatewayMusicShop.dk cannot be held responsible for the content of the websites from which GatewayMusicShop.dk's items are offered for sale, and information from such websites is not part of the purchase agreement between you and GatewayMusicShop.dk.
GatewayMusicShop.dk is not responsible for breakdowns and/or fraudulent access to the shop, power or telecommunications failures, vandalism (including computer viruses and hacking), misuse of personal information or other conditions and circumstances that are beyond GatewayMusicShop.dk's control.
Disputes
The purchase is subject to Danish law and any dispute that cannot be resolved amicably must be settled by the City Court in Copenhagen.